Privacy Policy

Welcome to ProTek RC Sales! At cheaprcgearhub.com, we’re not just a store—we’re fellow RC enthusiasts dedicated to serving the global RC community (excluding Asia and some remote areas). We value your trust and are committed to protecting your personal information with the same precision and care that you expect from our high-performance RC products.

This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, make purchases, or interact with us. By using our website, you consent to the practices described in this policy.

1. Information We Collect

Personal Information You Provide

When you make a purchase, create an account, or contact our customer support, we may collect:

• Contact Details: Name, email address, phone number, shipping address
• Payment Information: Credit/debit card details (processed securely by PCI-compliant payment processors), PayPal account information
• Purchase History: Products you’ve bought, such as batteries, motors, or precision tools
• Communications: Records of correspondence when you contact our support team

Information Collected Automatically

When you browse our website, we may collect:

• Device Information: IP address, browser type, device type
• Usage Data: Pages visited, products viewed, time spent on site
• Location Data: General geographic location to provide appropriate shipping options

2. How We Use Your Information

We use your information to provide and improve our services to the RC community:

• Process your orders for RC gear, from 1s batteries to 6s powerhouses
• Provide customer support and respond to your inquiries
• Send order confirmations, shipping updates, and tracking information
• Customize your experience with product recommendations based on your interests (like brushless motors or 1/8 scale wings)
• Detect and prevent fraud and enhance security
• Comply with legal obligations

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal information. We may share your data with:

• Payment Processors: Secure third-party services (Visa, MasterCard, JCB, PayPal) to handle transactions
• Shipping Partners: To deliver your orders, including EMS shipping for orders over $50
• Service Providers: Companies that help us operate our website and business
• Legal Requirements: When required by law or to protect our rights and safety

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data:

• All payments are processed through PCI-compliant systems
• Encryption protocols for data transmission
• Secure servers with limited access
• Regular security assessments and updates

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights and Choices

As our valued customer, you have rights regarding your personal information:

• Access: You can request details of the personal information we hold about you
• Correction: You can update or correct your information in your account settings
• Deletion: You can request deletion of your personal information, subject to legal obligations
• Marketing Preferences: You can opt-out of marketing communications at any time
• Data Portability: You can request a copy of your data in a machine-readable format

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like any precision instrument, our website uses cookies to function optimally:

• Essential Cookies: Required for basic functions like adding items to your cart
• Analytical Cookies: Help us understand how enthusiasts like you use our site
• Marketing Cookies: Allow us to show you relevant RC products and offers

You can control cookies through your browser settings. However, disabling some cookies may affect your shopping experience.

7. International Data Transfers

As we serve customers globally (excluding Asia and some remote areas), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data regardless of where it’s processed.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. 

10. Contact Us

Thank you for trusting ProTek RC Sales with your RC hobby needs and your personal information. We’re committed to keeping both your passion and your data secure.

Happy racing and building!
The ProTek RC Sales Team