Welcome to the ProTek RC Sales FAQ page! We’re here to help you with any questions about our products, shipping, payments, and more. As fellow RC enthusiasts, we understand your passion and are committed to supporting your hobby with precision gear and reliable service.
Product Questions
Q: What types of RC products do you offer?
A: We specialize in high-performance RC gear, including nitro engines (like .21 and .21+), brushless motors, batteries (1s to 6s), air filters, bearings, and tools such as body reamers and battery checkers. Our menu covers everything for cars, boats, and airplanes, catering to both beginners and competitive racers.
Q: Are your batteries compatible with my RC model?
A: Yes! We offer a range of LiPo batteries (3.7v to 22.2v) for various scales. Check your model’s voltage requirements—for example, 1/8 scale wings often use 2s or 3s batteries. If you’re unsure, email us at [email protected] for advice.
Shipping & Delivery
Q: What are your shipping options and costs?
A: We offer two methods: Standard Shipping ($12.95 via DHL/FedEx, delivered in 10-15 days after processing) and Free Shipping for orders over $50 (via EMS, delivered in 15-25 days). Orders are processed within 1-2 business days from our US warehouse.
Q: Do you ship to my country?
A: We ship globally but currently exclude Asia and some remote areas due to logistics. Contact us at [email protected] to confirm if we deliver to your location.
Q: How can I track my order?
A: After processing, you’ll receive a confirmation email with tracking details. Use this to monitor your shipment from Greenfield Ctr., US, to your doorstep.
Payments & Accounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Q: How do I create an account?
A: You can set up an account during checkout. It helps you track orders, save preferences, and faster future purchases.
Returns & Refunds
Q: What is your return policy?
A: We offer hassle-free returns within 15 days of receipt. If you’re unsatisfied, contact us at [email protected] to initiate a return. Ensure items are unused for a smooth process.
Q: How long do refunds take?
A: Refunds are processed within 5-7 business days after we receive the returned item, depending on your payment method.
Tips & Support
Q: Any tips for saving on shipping?
A: Absolutely! Combine orders to reach the $50 threshold for free EMS shipping. Stock up on essentials like air filters, bearings, or battery chargers to maximize value.
Q: How do I contact customer support?
A: Reach us at [email protected] for quick assistance. We’re a community of hobbyists and are happy to help with any queries!
Thank you for choosing ProTek RC Sales—where precision gear meets passionate hobbyists. Keep racing, building, and flying!
ProTek RC Sales
Address: 2457 West Virginia Avenue, Greenfield Ctr., US 12833
Email: [email protected] | Website: cheaprcgearhub.com